Frequently Asked Questions
Nothing is new in this world and there's a fair chance that someone else has asked
the same question that's on your mind. Have a look in our product specific FAQ
sections and you may get an instant answer...
Email Support
Can't find an answer in the FAQ section? Email
and we'll try to answer your question within a day. Don't forget to tell us the product name,
version number, computer details, and operating system version.
Telephone Support
For a more immediate response registered users of Cadar products can telephone our
tech support group on 08453 708 709 (+44 114 275 0722 from outside the UK).
Site Visits
Sometimes you just have to go and see for yourself! If something is physically
broken it can be a little difficult to fix by telephone so we can arrange for a
field service engineer to visit. And if you have taken out a service contract with
us it won't cost you a penny.
Service Contracts
We offer a range of service contracts to suit your working schedules and your installation,
from traditional guarranteed response times to our 'self help' package where you effectively hire a spares
package from us, use your own staff to effect a fix in minutes, and rely on us to back you up
in more difficult cases. Email
for more information.
Spares and Servicing
All our hardware and hand held measuring tools are backed by a comprehensive 12 month warranty
but after this time we offer both repair and fixed price service exchange services. You can
also buy some spare parts, such as batteries and chargers directly from this site. Click
here for details.
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Device Drivers & Manuals
You can download device drivers and manuals for our computer products via
these links...
Training Courses
We always try to fit in at least half a day's training with each software
installation and if you need more the courses below can be given on your site
or ours and generally at a time convenient for you.
QS-Pro - Supervisor Level
All there is to know about running and maintaining a Cadar QS-Pro installation
and covering installation, configuration, measuring instruments,
creating batches, entering data, interpretting results, reporting and backing up.
QS-Pro - Operator Level
All you need to know about running QS-Pro on a day to day basis. Choosing bathes,
entering data, interpretting the results and printing.
Introduction to SPC
If you, or your department, are new to SPC or would like a refresher course in
why it is so popular and effective, then this course is for you. By running a
production process during the course you will learn about means, standard
deviations, histograms, and control charts. No computer skills are necessary
and little more than junior school arithmetic. Real engineers understand pictures
and that's what you'll get from this course - a graphical understanding of SPC concepts.
Oh yes - and a free calculator just for turning up! (minimum 6 delegates)
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